Our commitment to addressing your concerns promptly and fairly
At MyResNex Academy, we value transparency, accountability, and client satisfaction in every engagement. This Grievance Redressal Policy outlines the procedure for addressing concerns, complaints, or grievances related to our services, communication, or conduct. Our goal is to ensure that every issue is handled promptly, fairly, and in a manner that upholds our commitment to professionalism and integrity.
This policy applies to:
Grievances may relate to service quality, delivery timelines, communication, confidentiality, billing, or staff behavior.
Our grievance handling process is based on the following principles:
All grievances are treated with respect, impartiality, and confidentiality
Every complaint is acknowledged and tracked until resolution
We aim to resolve all issues within a defined timeframe
Every grievance is reviewed by an authorized representative
Clients or stakeholders can raise their grievances through any of the following channels:
Send your complaint or concern with detailed information to:
as.rajesh@myresnexacademy.com
You may also send written grievances to:
Grievance OfficerThis policy will be reviewed periodically to ensure its continued relevance and effectiveness in addressing client concerns. Updates, if any, will be posted on our official website.
We acknowledge receipt of your grievance within 24 hours
Thorough review and investigation of the issue
Implement appropriate solution and communicate outcome
Ensure satisfaction and prevent recurrence